Terms & Condition


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, govern Steel Stitch and Stone Furnishing relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please refrain from using our website.

The term "Steel Stitch &Stone Furnishing" or "us" or "we"; refers to the trading name of We-Pull Up Ltd, the owner of the website www.steelstitchandstone.com whose registered office is 23 Egmont Street, London, England Se14 5qw. The term 'you' refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

1. Terms of use

The content of the pages of this website is for your general information and use only. By using our website, you confirm that you accept these terms and conditions, and that you agree to comply with them.

These terms are governed by and interpreted in accordance with the laws of England and Wales and the courts of the above authority. We keep these terms under regular review, and they are subject to change without notice. Website Terms last reviewed and updated 23rd September 2022.

2. Website Content

The content of the pages of this website is for your general information and use only. All content is subject to change without notice, in line with changes to our products, our user’s needs and our business priorities.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements. Although we make reasonable efforts to update the information on our website, we make no representations, warranties, or guarantees (whether express or implied) that the content on our website is accurate, complete, or up to date.

3. Copywrite and Intellectual property

All copyright, trademarks, logos, designs, graphical and text arrangements, information, database rights and any other intellectual property rights in all content and material on this

website are owned by Steel Stitch and Stone Furnishing or by a third party who has given us permission to use them. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You may copy, download, print or temporarily store extracts from this website for your personal reference. You are not permitted to alter, manipulate, disassemble, publish, distribute, or otherwise reproduce, in any format any of the content or material on this website, nor may you use any such content for commercial purposes without our express written permission.

4. Descriptions

Whilst we will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are as up to date as possible. Although we make reasonable efforts to update the information on our website, we make no representations, warranties, or guarantees (whether express or implied) that the content on our website is accurate, complete, or up to date. The information including product descriptions appearing on the website at time may not always reflect the position exactly when you place an order.

All content on www.steelstitchandstone.com is provided for general information only; it is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our website.

5. Indemnity

You agree fully to indemnify, defend, and hold us, and our officers, directors, employees, agents, and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs, and expenses, including reasonable legal fees, arising out of any breach of the
Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

6. Third Party Links

From time to time this website may also include links to other websites. These links are provided for your information only. We have no control over the contents of linked sites or resources, and such links do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

7. Contract creation

The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the website by pressing the “checkout now” button at the end of the checkout process. You will be guided through the process of placing an order and will be under an obligation to pay for the products in full to complete the order.

Once you have paid for your order at our checkout you will be sent a confirmation email detailing the products you have ordered. Please note that this email is an acknowledgement of the order and does not constitute as acceptance of the order, you should note that no contract exists between us for those products at this stage.

You will be contacted by a member of our sales team within 48 hours (about 2 days) to confirm acceptance of the order. The completion of the contract between you and us will take place on the dispatch of the products, unless we have notified you that we do not accept your order, or you have cancelled it with our sales team.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock

  • Our inability to obtain authorization for your payment

  • The identification of a pricing or product description error

    We reserve the right to request proof of identification from you at the point of delivery. If you are asked for proof of identification and are unable to provide us with any, we reserve the right to withhold delivery of the order.
    Should we have taken payment prior to non-acceptance of your order then we will refund you, but please note that it can take up to 10 days (about 1 and a half weeks) for the bank to transfer the funds to you

    The contract will be concluded in English. 8. Cancellations

    Please note that you are entitled to cancel this contract if you wish to exercise your right no longer than 14 days (about 2 weeks) after the day on which you receive the products. You are required in this instance to request a cancellation via our sales team at sales@steelstitchandstone.com

    9. Returns
    We hope that you are happy with your purchase, however we appreciate that occasionally goods may not be suitable or are damaged in transit. For orders placed online full details of our returns policy can be found on our Delivery & Returns page.

10. IT Safeguarding

We are not responsible or liable for any loss or damage caused by viruses, or defects of any description because of your use of the website. It is your responsibility to ensure that you have adequate protection from, and to scan for, computer viruses.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs, or other material that is malicious or technologically harmful.