1- How long does it take from when I place my order to receive my furniture?

Answer: 3 to 5 days for most of our stock, however if item is a special order it will take 4-6 weeks

2- How will I know if the item I want to buy is a special order?  

Answer: Contact us via live chat facility before you place your order, and we will be able to advice you accordingly.

3- Is live chat available 24 hours?

Answer: Yes Customers services is available via live chat 24/7 365 days.

4- Will I have to pay for my delivery and fitting?

Answer: Orders over £900 is eligible for free delivery and fitting London & surrounding areas and up to £100 anywhere in England

5- Will I get my money back if my item arrives damaged?

Answer: We offer hassle free exchange or your money back if your item arrives damaged.

6- Will my purchase come with any warrantee?

Answer: We offer 1 year cover against manufacturing faults within 1 year excluding wear and tear.

your Product is covered against manufacturing faults on the legs, upholstery, springs, foam and fibre filling, recliner mechanisms and electronics.

More info can be found on product warrantee section of the website.